Looking After You, Looking After Us
We respect your rights to privacy under the Privacy Act 1993 (New Zealand) and are compliant with its requirements in respect of the collection, management and disclosure of your personal information.
We also uphold your rights to privacy if you are based in the European Union, in accordance with the General Data Protection Regulation (GDPR) (EU).
Information We Collect
For us to be compliant, we need to notify you on the data we hold and how it is used.
After subscribing, purchasing one of our products or enrolling in a free or paid event or webinar the personal data we may hold about you is as follows:
- First name
- Last name
- Email address
- Telephone/mobile number
- Business name
- Age or birth date
- Credit card details.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
Why and How information is collected
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
- to provide our services to you;
- to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new services;
- to provide you with access to protected areas of our website; and
- to comply with any law, rule, regulation, decision or direction of a regulator, or in co-operation with any government authority.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
- when you make an enquiry about our services;
- through your access and use of our website, including when you register as a member of our website;
- during conversations between you and our representatives;
- when you ask to be placed on one of our subscription/mailing lists; or
- when you become a client of ours or otherwise use our products or services.
If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of this Site or any products and services offered on it.
Disclosure of personal information
We may disclose your personal information to:
- our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, WordPress plug-in providers and professional advisors such as accountants, solicitors, business advisors and consultants;
- suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
- any other organisation for any authorised purpose with your express consent.
Your personal information will never be shared with unrelated third parties.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Visitor comments may be checked through an automated spam detection service.
Direct marketing and client updates
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our subscription/mailing list.
Retaining personal information
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By Law we have to keep basic information about our customers in relation to tax and invoices for seven years, based on New Zealand law.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Sale or transfer of business assets
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the Site.
We may use tracking software to review and improve your experience of our Site. In particular, we may use Facebook, Mailchimp and Google Analytics. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site at https://tools.google.com/dlpage/gaoptout/.
Courses, Webinars + Groups/Forums
If you participate in an event, discussion forum, chat room or webinar, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Start With You, who have access to that discussion forum or chat room. Also, please recognise that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Start With You or Karen Ross.
Please be advised that for any forums or Webinars you attend, recordings can be enabled by a meeting or webinar host. By signing up for any of Start With You’s, or any other host(s) authorised by Start With You, webinar services or otherwise using them in any way, including without limitation by attending any Start With You meeting or webinar, you expressly acknowledge that we may make and store recordings for meetings or webinars, and may make such recordings available to hosts and other Attendees at the direction of Karen Ross and Start With You. If you do not want to be recorded, you can choose to leave the meeting or webinar.
We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. It helps us recognise you and personalise your experience. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.
Third Party Links
The Site may contain links to, or videos and other media from third party websites and articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We maintain security measures to protect your personal information from unauthorised access, misuse, or disclosure. However, as our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorised manner.
Accessing or Updating Your Information
You have the right for you to ask us for a copy of your personal data in a common format (such as a .csv file). To do so, please contact us via email at firstname.lastname@example.org.
You may update your subscriber information using the link at the bottom of our emails you’ve received, or by contacting us via email at email@example.com.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.
To unsubscribe from our e-mail database or opt out of any communications, you can use the Unsubscribe link at the bottom of our emails you’ve received, or contact us at the email address listed below, with “Unsubscribe” in the subject line of the e-mail.
Withdrawals and Complaints
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint, and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act and/or GDPR, if applicable).
Changes to this Policy
Updated: December 2018